Terms & Conditions

Terms & Conditions:

Last updated: March 1st, 2021
Copyright
© 2017 – 2022 Mark Meldrum, Ph.D. All Rights Reserved

The Account

The account is the sole responsibility of the Account Holder upon subscription purchase
package requirements, deadlines, and all policies and procedures will be enforced under the assumption of the Account Holder having agreed to reading these Terms & Conditions before committing to the package purchase.

All communication to the Account Holder will be primarily based directly on the website:
pop-up windows, in-mail messages, banners, MY ACCOUNT page etc. will be used for notices, announcements, etc.
Whenever possible markmeldrum.com will send additional messages to the personal email used when registering for the account; however, the emails sent outside of the site are NOT to be relied on as the sole communication, due to our inability to control outside filtering and email blocking.

Each account must have an Individual’s name and address attached to it.

      • the individual named on the account will further be referred to as the Account Holder
      • the Account Holder is the ONLY individual permitted to access the account and its contents.
      • Accounts with Company names will not be accepted.

-> any upgrades or credits require documentation to be provided (outlined below); the name on the documentation and the Account Holder’s name MUST match to be accepted

Outside from the uses outlined in these terms, course material (or other content on this site) may NOT be reproduced for any purposes.

The following are STRICTLY PROHIBITED and may result in being reported to the CFA Institute Professional Conduct Program in addition to having the account permanently shut down:

      • account sharing (for current, active and/or Archived material)
        -> this includes – but is NOT limited to – study groups, a company account being shared (and/or materials distributed) between multiple employees, etc.
      • content distribution in any form
      • the resale of account access, learning products and/or support materials
      • demonstration of the intent to share/sell account access/materials/etc.
      • demonstration of the intent to purchase account access/materials outside of the official website
      • creation of alternative access that is otherwise NOT already available (downloading of videos, PDFs of mocks and/or Q-Banks, etc)

Security measures have been enabled to allow the tracing and tracking of those that choose to ignore this policy. If your pattern of usage shows this type of activity, your account will be locked and remain locked until you can demonstrate that you are a CFA candidate.  Refunds will not be granted.  Proceeding to purchase is acknowledgement that you have read and understood this message.

The use of a VPN, or any sort of proxy, is not recommended when accessing your MarkMeldrum.com account. As we use third party software to ensure account security, the VPN/proxy can trigger the software, activating the security measure and shutting out the use of the account.

Account Passwords
The Account Holder is solely responsibile for both maintaining their password in addition to the protection of any and all aspects of the account and its contents.

The Account Holder will be held accountable should the Account be compromised.
An account flagged for distribution, account sharing or pooling activities, will face immediate shut down.
ABSOLUTELY NO REFUNDS will be issued should an account be shut down due to prohibited activities. Furthermore, the continued/future access to the markmeldrum.com website for the Account Holder will be placed under review and may result in being permanently revoked.

  

User Content/Candidate Site Conduct
The Account Holder agrees to not infringing on any patent, trademark, trade secret, copyright etc. of any content submitted by them through the site; this includes, but is not limited to: comments, photos, etc.

The Account Holder also takes full responsibility for any content submitted by them to ensure that it is not in an offensive nature.
Further, all Account Holders acknowledge that markmeldrum.com reserves the right to remove any and all accounts that create or participate in disruptive, dangerous or otherwise disrespectful behaviour within their participation on the site.
This includes, but is not limited to:

      • disrespect for markmeldrum.com faculty or other participating candidates,
      • those that have engaged in academic misconduct (cheating, etc.)
      • those that have been identified as violating the CFA Codes and Standards

 … these actions will result in the immediate termination of the account and the Account Holder’s access permanently revoked.

 

Refunds
Due to the immediate availability of the content within the package subscription, we have adopted a strict no refund policy.
Once record of access to the account, and/or its contents, is demonstrated, the Account Holder acknowledges that the purchase cannot be refunded or credited.
If a refund is granted (under the sole discrepancy of markmeldrum.com), the Account Holder will be subject to an administrative fee in order to process the refund.

Exam Cancellations/Deferments
If the CFAI announces an official deferment/cancellation by listing a testing location on their website, the candidate’s current package can be deferred to a new exam date (within the same season)  – at no cost**.
The following will be required to be provided in order to complete the deferment:

      • the Prometric cancellation confirmation (Indicating the testing centre was scheduled for the now confirmed cancelled location)
        AND
      • the registration receipt for the new 2021 exam date
… if the testing location is not officially listed on the CFAI website, the package then falls under the regular extension fee as indicated below.

**
the deferment MUST be completed BEFORE the current package expires to avoid a fee associated with the package extension.

** deferments are ONLY valid when moving the examination window within the same season
(example: 2021 -2021, NOT 2021 -> 2022)

 


Packages/Site Content

markmeldrum.com reserves the right to make modifications to the learning content at any time and without prior knowledge to the Account Holder.
This includes, but is not limited to: pricing, packages, videos, PDF’s, question banks, mock exams, addition/removal of content, addition/removal of features, etc.

Tutoring/Academic Guidance Sessions

TUTORING:
Tutoring sessions are matched based on the section and an available tutor; they are NOT guaranteed when a request is completed.

– The cost for tutoring is $65 CAD per hour.
The purchase of a tutoring session is reserved for MM candidates ONLY at this time. 
– The session can be shared, with up to three candidates (the purchasing candidate and two others).
– The session is billed on ONE (1) account only – the account of the candidate who completes the request form.
– The session is focused on ONE (1) section of the curriculum ONLY (example: Ethics, NOT Ethics & Quant)
… if there are multiple areas you would like help in, each section would be considered its own session.

… if a tutor for the requested section is available, the Candidate will be emailed re: payment.
Once payment is confirmed, the tutor will contact the Candidate directly.

… if a tutor is not available, Candidates will be informed by in-mail through the MM account and the session request will be closed. Candidates will be welcome to fill out another request form at a later date to try again or pick a new section.

Once a session is scheduled with a tutor, it is confirmed.
Confirmed sessions can be cancelled/rescheduled up to 24 hours BEFORE the scheduled session. Cancellations WITHIN 24 hours will count as completed session and are no longer available for rescheduling.

** Missed sessions will count as a completed session; if a candidate wishes to reschedule a new request form and payment will be required.

ACADEMIC GUIDANCE COUNSELLING:
Guidance sessions are matched based on the availability of a mentor; they are NOT guaranteed when a request is completed.

Full Access package subscribers pricing:
->  one (1) 15 minute session at no charge.
-> additional 15 minute sessions $25 CAD
-> 1-hour sessions $65 CAD.

If you are not a current Full Access package subscriber:
-> 15-minute session at $25 CAD
->  1-hour session  $100 CAD.

If a Candidate decides to subscribe after the confirmed session, a credit towards the purchase of a Full Access subscription of either $25 CAD (for a 15-minute session), or $35 CAD (for a 1-hour session) can be added to the package subscription purchase – this credit can be added at the time of purchase or to the account for future use.
Once you request a Counselling session:

… if a mentor is available, Candidates are emailed re: payment. Once payment is confirmed, the mentor will contact the Candidate directly.

… if a mentor is not available, Candidates will be informed by in-mail through the MM account and the session request will be closed. Candidates will be welcome to fill out another request form at a later date to try again.

Once a session is scheduled with a mentor, it is confirmed.

Confirmed sessions can be cancelled/rescheduled up to 24 hours BEFORE the scheduled session. Cancellations WITHIN 24 hours will count as completed session and are no longer available for rescheduling.

** Missed sessions will count as a completed session; if a candidate wishes to reschedule a new request form and payment will be required.


Examination Dates & Package Extensions
Candidates must choose their examination date when purchasing their package – the date chosen should accurately reflect the exam window they are registered/intending to register for.

Packages are NOT interchangeable.
– packages are not able to be purchased for one Level and then reverted to another
(example: purchasing a Level II package and then have it reverted to a Level I package)
– seasonal packages are NOT deferred from one year to another without an upgrade charge
(example: purchasing a 2021 package and then wanting it upgraded to 2022) ** please refer to package extension below for the upgrade price
Once record of access to the account, and/or its contents, is demonstrated, the Account Holder acknowledges that the purchase is confirmed and the package now falls under the specifics for extending/upgrading. 

Content – particularly the mock exams – will be released according to the examination windows for each Level, so it is imperative that the correct examination date is selected, or the contingent material will not be available to the candidate in time for study use.

** The multiple date choices are NOT to be used as a failsafe from an unsuccessful examination attempt.

  • Accounts cannot be changed to a previous examination window.
    If a candidate purchases a package for August, but is registered for February, the account cannot be back dated, and the candidate will lose the ability to access pertinent content and features pertaining to the examination window they are registered for.

The Full Access Package
Full Access package extensions are available for those that have not yet written the exam.

Full Access package extensions are provided (at no cost) based on the following:

      • packages must be extended within the same season ONLY
      • packages are only extended with the submission of the registration receipt for the new examination window is submitted (the original PDF as provided by the CFAI),
        AND
      • the package extension MUST be completed BEFORE the deferment deadline date outlined on the MY ACCOUNT page

-> the deferment deadline coincides with the release of the mock exams for the active package; once the mock exams have been released, the package is no longer eligible for a deferment at no charge and is subject to an extension fee

 Extend within the same season & missed the Deferment deadline
Candidates that missed the deferment deadline and/or do not qualify for the OFTP coverage, can apply for an extension at a cost of $75 CAD:

      • the extension is for the same content season (2021 exam window to a new 2021 exam window; NOT 2021 to 2022)
      • the registration receipt for the new examination window will be required for the extension fee to be activated.
      • extensions are only available if the package to which a candidate is extending to is active;
        (ex: extend expired May package to November ONLY if November package is still active)

Upgrade into the next season
Candidates that missed the deferment deadline and/or do not qualify for the OFTP coverage, can apply for an upgrade to another content season for up to 50% of the advertised package price:

      • the upgrade percentage is predetermined by MM.com and is based on the amount of changes between the seasons’ content
        ** The upgrade charge for packages moving from 2021 to 2022 is 50% of the listed 2022 package price.
      • the upgrade is for the immediate season following their last purchased package subscription
        (2021 to 2022; NOT 2021 to 2023)
      • the new exam registration receipt MUST be provided for the credited pricing to be generated
        (the original PDF as provided by the CFAI)
      • the credited pricing is ONLY available at the time of the package’s initial upgrade purchase
      • Extensions are only available if the package to which a candidate is extending to is active;
        (ex: extend expired May package to November ONLY if November package is still active)


The Section Subscriptions

Section subscription extensions are available – at no cost – and are provided:

      • with the submission of the registration receipt for the new exam date (the original PDF as provided by the CFAI)
        AND
      • the extension is completed BEFORE the section expires under the current examination window.
        ** Extensions are ONLY available for the same year; they do not roll into the next year’s packages
        (ex: 2021 -> 2021; NOT 2021 -> 2022)
      • extensions are only available if the package to which a candidate is extending to is active;
        (ex: extend expired May package to November ONLY if November package is still active)

Missed the Deferment deadline
Candidates that missed the deferment for their section subscription and/or do not qualify for the OFTP coverage, can apply for the option of having their expired section credited towards the upgrade purchase of a Full Access package subscription – (sections will not be credited individually):

      • the submission of the registration receipt for the new exam date is required (the original PDF as provided by the CFAI)
      • 100% of the section price will be credited towards a Full Package purchase within the same content season (2021-2021)
      • 50% of the section price will be credited towards a Full Package purchase for another content season(2021-2022)
        ** credited pricing options are ONLY available for the immediate season following their last purchased package subscription (2021 to 2022; NOT 2021 to 2023)
      • extensions are only available if the package to which a candidate is upgrading to is active;
        (ex: extend expired May package to November ONLY if November package is still active)

 

Pre-Purchased Package Subscriptions
Candidates purchase content for an unregistered exam Level at their own risk and in full knowledge that they will incur an additional charge if the content is required to be accessed/extended outside of the season it is intended.

Content purchased for one season does NOT automatically defer into the next season; this is true even if a candidate cannot write the exam (including deferments/cancellations made by the CFAI)
** (ex: pre-purchasing Level II content BEFORE being able to register for the Level II exam).

 

ONE-FEE-TO-PASS (OFTP)
All MarkMeldrum.com paid subscriptions, beginning with the 2021 packages, receive the One-Fee-to-Pass coverage.

This feature provides candidates with the assurance that, should they be unsuccessful in their Level’s exam attempt, the package for that same Level will be extended to the candidate’s next exam date WITHOUT FURTHER CHARGE.

There are only two (2) requirements for the package to be extended.  The candidate MUST PROVIDE BOTH:

  1. the exam results for the exam window their MM account subscription is registered for
    (example: registered for the May exam window = results for the May exam dates when released)
    – the original PDF as provided by the CFAI, that provides the breakdown & scoring for each section

AND

  1. the registration receipt for the new examination window is submitted
    – the original PDF as provided by the CFAI, indicating the new exam window the candidate is registered for

The results of the taken exam are MANDATORY.
Documents WILL NOT be accepted if they are edited or modified in any way.

… once completed, the OFTP will reset to THAT exam date and the requirements to move the package will be based on the NEW exam date.

IF the candidate does not sit/write the exam for which their account is registered for, they DO NOT qualify to have their package extended and the candidate would be required to apply for an account extension (as outlined below) should they choose to do so.

Candidates purchase content for an unregistered exam Level at their own risk and in full knowledge that:
– the package is NOT covered by the OFTP
– the candidate will incur an additional charge if the content is required to be accessed/extended outside of the exam window it was originally purchased for.
… these packages would be subject to an extension fee (outlined below) as candidates would be UNABLE to provide the required documentation (exam results) for that package, not having completed the previous Level.

** Please note that this is different from the previously offered One-Fee-To-COMPLETION package, which covered all three levels and is no longer available.
The One-Fee-To-Pass covers each package independently.
– purchasing the Level I package, candidates WILL NOT receive automatic access to the Level II package.

  

The Archive
Archive access will be available to candidates for as long as they have their active MarkMeldrum.com account. This feature is a video library of the reading videos pertaining to that year’s CFA material and is intended for reference as candidates continue their pursuit of the CFA Charter.

Additional Archive details/conditions/requirements:

  • section purchases DO NOT Archive; only the Full Access package purchases will be converted into an Archive
    • for the 2018 & 2019 years, section archives were allowed. These section Archives will expire as of June 2021 and June 2022 respectively; candidates will be given notice through their markmeldrum.com account of the upcoming expiry and the option to upgrade the section to a full Level Archive for a predetermined upgrade price. 2018 & 2019 section Archives that are not upgraded will be removed.
  • ONLY the reading videos are included in the Archive; PDF notes, seminar videos, review videos, mock exams, quiz builder, etc. are considered additional features and are not included.
  • The Archive content DOES NOT update from year-to-year.
  • The Archive content is NOT available in the App.
  • The Archive will populate in a candidate’s account within two (2) weeks of the expiry date of the purchased package.
  • The Archive remains in the candidate’s account only once they have demonstrated they have completed that level
    • if a candidate purchases a new package at the same Level, the previous year’s Archive for that same Level is removed and only access to the current content is provided (example: 2020 Level I Archive is removed if the 2022 Level I package is purchased)

OFTC Package
The One-Fee to Completion
 subscription receives all associated access specific to the current level of the Full Access Subscription for each respective Level as outlined on markmeldrum.com and is subject to change based on access changes made to the Full Access Subscription.

Additional OFTC package details/conditions/requirements:

  • Accounts must be upgraded to the new content each season in order to access the features; the system will provide a prompt upon login to filter candidates into the upgrading process
    • To upgrade from one Level to the next
      Candidates will be required to upload their exam results PDF* to release the next Level’s content; the system is fully automated to read the official CFAI PDF’s provided to each candidate and MUST match to their account information. The documents WILL NOT be accepted if they are edited or modified in any way.
      The account upgrade is completed through the link provided on the MY ACCOUNT page.

    • To extend the current Level from one exam date to another
      Candidate will be required to upload the registration receipt* for the new/upcoming exam. The documents WILL NOT be accepted if they are edited or modified in any way.
      The account upgrade is completed through the link provided on the MY ACCOUNT page.

    • To extend the current Level without documentation
      Candidates are provided with one (1) update “PASS” for each Level; this grants the account holder one (1) update of content, within the current Level, without having to provide the required documents as listed above.
      – The one (1) pass for each Level cannot be rolled over if not used within a previous Level
      – The use of the PASS can only be initiated AFTER the results to the examination period have been released
      – The use of the PASS CANNOT be used to upgrade to a new Level

    • No documentation and already used The PASS
      If Candidates do not have the registration receipt to defer their current package to a new exam date, and has already utilized their one PASS, the account will remain in pending status until the documentation can be provided.
      – Candidates will have use of the Archive for the previous year’s content, but the additional features of an active subscription (ex: quizzes, review videos, seminars, mock exams, etc) will not be available until the proper documentation to upgrade is provided.

      Additional OFTC package info:

  • Once updated, the content CANNOT be reverted back to a previous Level (ie. if updated to Level II and candidate has failed, content CANNOT be reverted back to Level I)
  • OFTC candidates will have continuous access to the current package content until the CFAI releases the results for that examination period, upon which the successfully completed Level’s content will archive.
  • OFTC candidate will receive one (1) predetermined section of the next Level’s content for continued study; the section will be released within five (5) days of the examination date and remain active until the CFAI releases the results for that examination period (i.e., Level I OFTC candidates will receive one (1) section from Level II, Level II candidates will receive one (1) section from Level III).
    – these sections are chosen by the M-Team and are not interchangeable.
  • Candidates are NOT entitled to a refund of the difference between the price of the independent Level packages and the OFTC package price should they pass all included levels on the first attempt; this difference is the insurance against the repurchasing of the full package and is forfeited.
  • OFTC accounts that lay dormant due to inactivity for six (6) years will be considered expired and will no longer be available for further access or upgrades.
    • if a candidate returns to the account after the 6-year expiration, they will incur a reactivation fee to regain access.
  • In case of liquidation or any other instances where services are cancelled by the provider, the OFTC candidate will receive a refund of the package price for the unused Level portion of the OFTC package
    – package prices are based on the Full Access packages at the time of the OFTC purchase;
    – the insurance cost associated with the OFTC package is forfeited and not eligible for refund.

 

markmeldrum.com reserves the right to update the Terms & Conditions for the site as deemed necessary for site improvements and content security. Any changes will become effective immediately after posting the updates to this page.
– It is the responsibility of the Account Holder to review the Terms & Conditions periodically to ensure that they are aware of the changes.
– If changes are implemented, the “Last Updated” date change to the date of the modification.

Cash Credits on Accounts
Cash Credits on individual accounts can be used for future purchases on the site.
These are non-refundable.
Any available credit will be visible on the My Account page. Cash credits are added to purchases manually; they MUST go through the Candidate Care Specialist in order to be applied and specific payment instructions will be provided.

*At no time is any of the requested Candidate information shared on the site nor with outside third-parties, it is strictly for account security.

Questions? Email mark@markmeldrum.com for assistance.